BraintreeProductionSupport

Virtual Terminal (Braintree)

For phone payments.

Amount (e.g., 49.99)

Order Reference (shown in Braintree as “Order ID”)

Cardholder Name

Agent Email (required)

Customer Email (optional)

Card Details (Hosted Fields)

Number

Expiry

CVV

More details (optional)

Customer Account

PO Number

Internal Notes (stored as custom field, not Order ID)

Guidelines

Only enter card data into the hosted fields.
Order Reference is shown as “Order ID” in Braintree.
Notes are stored as a custom field (not Order ID).

Operational notes

Never type PAN/CVV into chat, tickets, or notes.
Receipts are emailed when a customer email is provided.

© 2025 Thomas Ridley. All rights reserved.

PCI: never store PAN/CVV.